Application
This unit describes the skills and knowledge required to establish and implement governance requirements to ensure effective program management. It includes the performance criteria required to demonstrate competency in implementing systems and processes for decision-making, management systems, compliance and support for programs.
A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s.
It applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Facilitate effective decision making and accountability | 1.1 Negotiate and communicate clear roles and responsibilities within the program and make available to all relevant stakeholders 1.2 Confirm and agree decision making roles with stakeholders 1.3 Document decisions and accountabilities relevant to the program objectives 1.4 Make valid and reliable decisions regarding complex priorities and competing demands using repeatable methods |
2. Implement systems and methods | 2.1 Establish suitable systems and processes to meet program objectives 2.2 Implement effective management control systems to monitor program progress against organisational objectives 2.3 Generate audit documentation, presenting information and distributing reports to all pertinent stakeholders 2.4 Establish and monitor process efficiency and support it with suitable program policy |
3. Ensure program compliance | 3.1 Identify both organisation and external compliance requirements relevant to the program 3.2 Establish and securely maintain audit records in accordance with relevant legislation 3.3 Report on compliance within regular intervals to relevant authorities and pertinent stakeholders 3.4 Identify and implement actions to rectify non-compliant behaviours, processes and products |
4. Enable program support services | 4.1 Identify management and internal personnel support needs for the program 4.2 Evaluate and establish appropriate systems to support management and personnel with implementation 4.2 Establish skill development support systems for program personnel to meet program needs 4.3 Implement program support protocols within an organisation in accordance with organisational policies |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill | Description |
Reading | Identifies and interprets information from a range of sources |
Writing | Prepares and modifies agreements and plans using appropriate language and format |
Oral Communication | Participates in verbal exchanges using language and features appropriate to the audience Uses active listening and questioning techniques to confirm understanding |
Interact with others | Uses interpersonal skills to negotiate agreements with diverse stakeholders Invests time and energy in building and maintaining effective working relationships |
Get the work done | Plans, implements and monitors systems and activities required to implement program governance Analyses and evaluates options to make decisions about possible governance issues Evaluates outcomes to identify improvement opportunities |
Sectors
Management and Leadership – Project Management